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We are constantly
striving to improve standards in customer service, and as such, we operate
all aspects of our company in accordance with the international quality
standard ISO 9002. Whilst improving our own internal procedures at all
levels, we believe that our quality management programme brings many positive
advantages for our Clients.
The ability to internally
audit our performance in all areas allows us to constantly monitor and
improve the service which we offer, in terms of system design, engineering
and maintenance support. In addition to internal controls, our quality
systems and procedures are verified annually by an independent external
inspectorate to ensure that high standards are being maintained.
We see our on-going
Investment In People programme as a vital part, both of quality management,
and our commitment to a high level of customer service, and some of our
recent achievements are detailed below. However well managed our internal
procedures may be, the quality of work done on behalf of our Clients will
always be determined by the quality and competence of our engineering
and operational personnel, and continued Investment In People to keep
them fully trained in all areas will always be central to Security by
Design's philosophy.
PROFESSIONAL
ACCREDITATION
For some years now, Security by Design has been regularly
inspected and approved by the security systems and Alarms Inspection Board
[SSAIB], which is now the largest security inspection body in the United
Kingdom. With in-depth technical inspections of all aspects of our work
being carried out every six months, this also ensures that engineering
standards are maintained at the highest level. CCTV, access control and
intruder alarms installations are all randomly inspected for safety and
compliance with the relevant British/European Standards. This, along with
another independent verification of our internal quality procedures, makes
up an inspection which looks in detail at over one hundred specific areas
of our operations, and we are extremely proud of our 100% pass-rate record
at these twice yearly inspections.
TRAINING ACHIEVEMENTS
As part of our commitment to Investment In People, we have
formed close links with the Security Industry Training Organisation and
through them we are undertaking a long-term training schedule for all
personnel to National Vocational Qualification standards. As the United
Kingdom is brought into line with the rest of Europe with regard to personnel
training and competence, NVQs will become the pan-European standard for
personnel training in all industries, and Security by Design is already
able to meet these new benchmark standards. Indeed our Managing Director,
Jeremy Batchelor, is the first person in the country to be awarded the
NVQ standard for surveying and design of CCTV and access control security
systems, and Simon Dark, our Operations Director has already achieved
NVQ certification in his field of technical services. While our competitors
are still talking about the need for NVQs and training, Security by Design
has made a positive commitment and our Investment In People is already
achieving the required standards.
security by design - quality standards
ISO 9002 Accreditaion
SSAIB
National Vocational Qualifications
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